Help Centre — Vicdan Exchange

@foreach([ ['Account & Security','Login issues, 2FA, KYC verification, and profile management.','manage_accounts'], ['Trading Crypto','How to exchange BTC, USDT, ETH, and troubleshoot block confirmations.','currency_bitcoin'], ['Selling Gift Cards','Supported brands, reading receipts, upload instructions, and error codes.','card_giftcard'], ['Payments & Withdrawals','Bank transfers, processing times, transaction fees, and limits.','payments'], ['Rates & Fees','Understanding our spread, real-time rate calculation, and zero hidden fees.','price_change'], ['Legal & Compliance','Terms of service, privacy policy, and Anti-Money Laundering (AML) facts.','gavel'] ] as [$title, $desc, $icon])

@endforeach

Frequently Asked Questions

@foreach([ ['Why is my account restricted?','Accounts may be temporarily restricted if our fraud detection system flags unusual activity, or if your KYC documents are pending verification. Please check your email or contact support.'], ['What if I sent crypto to the wrong address?','Unfortunately, cryptocurrency transactions are irreversible. If you sent funds to an incorrect address not belonging to Vicdan Exchange, we cannot recover them. Always double-check addresses.'], ['My gift card was rejected. Why?','Cards are typically rejected if they are already redeemed, inactive, blurry, or if the receipt does not match the card type. Our support team provides a specific reason for every rejection via live chat.'], ['How long do bank withdrawals take?','Once a transaction is approved, our automated payout system transfers the funds to your registered Nigerian bank account. 95% of withdrawals reflect within 30 minutes.'], ] as [$q, $a])

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@endforeach

How can we help you?

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Frequently Asked Questions

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