Login issues, 2FA, KYC verification, and profile management.
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Trading Crypto
How to exchange BTC, USDT, ETH, and troubleshoot block confirmations.
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Selling Gift Cards
Supported brands, reading receipts, upload instructions, and error codes.
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Payments & Withdrawals
Bank transfers, processing times, transaction fees, and limits.
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Rates & Fees
Understanding our spread, real-time rate calculation, and zero hidden fees.
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Legal & Compliance
Terms of service, privacy policy, and Anti-Money Laundering (AML) facts.
Frequently Asked Questions
Why is my account restricted?expand_more
Accounts may be temporarily restricted if our fraud detection system flags unusual activity, or if your KYC documents are pending verification. Please check your email or contact support.
What if I sent crypto to the wrong address?expand_more
Unfortunately, cryptocurrency transactions are irreversible. If you sent funds to an incorrect address not belonging to Vicdan Exchange, we cannot recover them. Always double-check addresses.
My gift card was rejected. Why?expand_more
Cards are typically rejected if they are already redeemed, inactive, blurry, or if the receipt does not match the card type. Our support team provides a specific reason for every rejection via live chat.
How long do bank withdrawals take?expand_more
Once a transaction is approved, our automated payout system transfers the funds to your registered Nigerian bank account. 95% of withdrawals reflect within 30 minutes.
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Still need help?
Our support agents are available 24/7. Average response time is under 5 minutes.